Commonly Asked Questions from our Faculty/Staff/Adjuncts and CAP Instructors

How do I receive a Network and Email Account?
What is my username?
What is my email address as a faculty/staff member?
How do I sign into the Webmail from off campus?
What are student email address and usernames?
How can I get a web page for my class?
How do I add software to my computer?
How do I request assistance from the IT Team?
My password worked and now it doesn't. What can I do?

What is the Knowledge Base?
What is a shared folder and how does it benefit my class?
How do I sign up for the SUNY Alert Messaging System?
What is the Faculty Portal?

1. How do I receive a network and email account?
Located on the left side of the main IT website is a link labeled Employee Network Account Request Form.   This will allow you to request a network account specifying a password of your choice. This form is attached to CCC's Information Technology Acceptable Use Policy and by initiating the request, you are agreeing to abide by the policy. An email account will be created at the same time. It is encouraged that the supervisor of the requestor send an email to IT-PC@clinton.edu to authorize the individual as we often get bogus requests.

2. What is my username?
Your username is created by using the first four letters of your last name, the first initial in your First Name, and the first initial in your Middle Name. For example, if my name was Oliver Wendell Holmes, my username would be holmow. Make sure to enter your username and password in lower case. The username is used to log into your computer or the lecterns.

3. What is my email address if I am a faculty staff member?
Your email address is example@clinton.edu (where example is, use your username or completely spell out your first name, then type a period (.) and then spell your last name.

4. How do I sign into the Webmail from off campus?
Click on Webmail located underneath Fast Links from our homepage.   Under Faculty/Staff Webmail Access, click Log In. Enter your complete email address (firstname.lastname@clinton.edu) or clinton\username.

5. What are student email addresses and usernames?
Student email addresses are example@students.clinton.edu. Starting Fall 2010 students will activate their accounts using the Activate My Student Portal Account link. Their username will be their first name, middle initial and last name all together without spaces in lower case. For example, oliverwholmes if my name was Oliver Wendell Holmes. If they did not use a middle initial when they registered for CCC, their username will not have a middle initial.

6. How can I get a web page for my class?
Many of our faculty are using the Faculty Portal as their web presence for their students. If you would like a web page, click here. A work order will be generated to confirm your request. Currently we are using Microsoft SharePoint Designer for our Faculty websites.

7. How do I add software to my computer?
Contact the Technology Coordinator at 562-4261 or 261 if you are calling within the campus. You can email the Technology Coordinator. A work order will be generated and a copy sent to you for your records.

8. How do I request assistance or information from the IT Team?
Your initial contact for any assistance you need from IT is the Technology Coordinator. The Technology Coordinator's role is to receive and prioritize all requests for assistance and assign them as a work order to the appropriate IT staff member. Often times the Technology Coordinator will complete the work order rather than assigning it to a staff member. This expedites request processing, allows for future development of tools, and provides information of future training requirements for the Faculty and Staff.

9.  My password worked and now it doesn't. What can I do?
Use the Password Reset link to reset your password as periodically passwords require changing.  If using a computer on campus, you would have been prompted with a countdown for number of days until it needed changing. You will need to know your current password in order to use this tool. The link is located at the bottom of all CCC webpages or on the IT home page on the left navigation panel. If you have forgotten your password, contact the Technology Coordinator.

10. What is the Knowledge Base?
The Knowledge Base is an area located on the Networking and Information Site that allows you to see questions and answers to commonly asked computer questions.  You can click the single categories, Faculty Portal for example, and only see questions pertaining to that software. Once you click on an individual category, you can Search to find the topic quickly. At the main Knowledge Base screen, scroll to the bottom of the page and you can post a question for the Technology Coordinator to answer!

11. What is a shared folder and how does it benefit my class?
A shared folder, often called, "classfiles" is a folder that you can drop files into that your students can access during class or outside of class but on the campus.
They would access the file by:
    - Open My Computer on the desktop.
    - In the Address bar, type \\fp2\Classfiles-yourname and press the
      Enter key. The students could then access the files in your folder.

If you want students to have access to files off campus, consider posting them to the Documents area in the Faculty Portal.

12. How do I sign up for the SUNY NY Alert Messaging System?
The SUNY NY-ALERT System (http://www.suny.edu/launchnyalert/FAQNYAlert.cfm) allows campuses to warn students, employees, visitors, and parents of impending emergency and provide timely information to protect lives and minimize campus disruption. Click here to sign up for this service.

13.  What is the Faculty Portal?
The Faculty Portal is a Course Management System that allows you to access course information on and off campus.   Features include course documents, links to external sources, communicate with students, track attendance, conduct assignments, quizzes, and tests, grade book, and grade submittal. For additional information contact the Technology Coordinator or check out the Faculty Portal Knowledgebase.