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Commonly Asked Questions from our Students


  1. What is my username/password and how do I activate my account?
  2. What if I forgot my password?
  3. How do I change my password?
  4. How do I log into Webmail?
  5. What is my email address?
  6. Can I print from laptop if I have a wireless connection?
  7. How do I save to my Network Space?
  8. How long will my files stay in my Webmail and Network Space?
  9. Forgot to save my file as a RTF (Rich Text Format) file.  What can I do now?
  10. Where are the computer labs on campus?
  11. Is there a colored printer available for student use?
  12. How do I sign up for NYAlert, the State University of New York system, in partnership with the State Emergency Management Office, system wide alert messaging system?
  13. I can't afford Microsoft Office.  Is there another option?
  14. How can I configure CCC email to my cell phone?
  15. What can I use for Word Processing for a mobile system (phone, tablet)?
  16. Is there a discount for software and hardware because I am a student?

What is my username/password and how do I activate my account?
Students can activate their accounts by clicking Student Portal from the home page and then click the Activate My Student Portal link.  Follow the link to set a password and receive your new username. It is encouraged that you print the confirmation page for your reference. Your username will be your first name, middle initial and last name all together without spaces in lower case. For example, oliverwholmes if my name was Oliver Wendell Holmes.  If you did not use a middle initial when you registered for CCC, your username will not have a middle initial. 


Returning Students: Your account is still active and you should be able to use.  If you forgot your information, you will need to follow the steps described previously to Activate My Student Portal


What is my password?

When activating your account, you selected a new password.  If you forgot your password, please use the Forgot Password link located on the Student Portal Login Screen to reset your password.    

What if I forgot my password?
Use the Forgot Password option on the Student Portal link and you will be aided in resetting your password.      

How can I change my password?
Students can only change their password by using the Change Password option in the Student Portal. 

How do I log into Webmail?
For your Username, enter your complete email address.  Your email address is example@students.clinton.edu (where example is, use your username).

What is my email address?
A student email address is different from our faculty/staff.  Your email address is example@students.clinton.edu.  Use your username instead of the word "example".  Students receive 30MB limit with a 25 MB warning of storage space.

Can I print from my laptop if I have a wireless connection?
Unfortunately you can not print from your laptop currently.  You will need to save your document to your network space and print from one of our labs. 

How do I save to my Network Space?
From the Desktop:
1.  Double Click on MY COMPUTER located on the desktop.
2.  In the ADDRESS field, located at the top of the screen, type \\fs1\homes\yourusername  and press
     the ENTER key. This will bring you to your folder where you can save or delete files and folders.  
   
From an application such as Word, Excel, etc:
At the SAVE dialog box, you can type the address \\fs1\homes\your
username\filename
 to automatically save a document.  To open the file, use the same procedure with the OPEN dialogue box.

The folder is mapped automatically to the N: drive. Students receive 30 Megabytes of storage space that is available on any Clinton Community College computer. If you want storage space available off campus, consider using Microsoft's OneDrive. 

How long will my emails stay in my Webmail and my files stay in my network space?
Webmail and Network files are available for registered students so once you graduate or are no longer a student, these will not be available to you.

Ok, I forgot to save my file as an RTF (Rich Text Format) file.  What can I do now?
Use www.zamzar.com to convert your file or use the option to Recover Text from Any File. 
This option is available from the Open command and click the down arrow by Files of type: and scroll down until you find Recover Text from Any File.  You may have to clean up the document but most of the information should be available.

Where are the computer labs located on campus?
Moore (Main) Building:  307M, 314M, 430M, 437M, 446M, & 461M
Stafford Center Building:  120T
Above rooms have printers and are available when not in use.

Is there a color printer available for student use?
A color printer available for students is located in the Douglas Library (2nd floor Main building). 

How do I sign up for NYAlert, State University of New York system, in partnership 
with the State Emergency Management Office, system wide alert messaging system?
Click here to sign up for this service.  
          
I can't afford Microsoft Office. Is there another option?
OneDrive (formerly called SkyDrive) from Microsoft will provide access to scaled down versions of Word, Excel, PowerPoint, and OneNote.  These are referred to as Office Web Apps.  You will need to create a free account to have access and need access to the World Wide Web (Internet) in order to use the applications.  For instructions on using the programs, click here.  

Create an account with your Clinton email address, click here.
           
How can I configure CCC email to my cell phone?
Clinton Community Colleges uses Microsoft Exchange (Outlook) and our students access their emails by using Outlook Web Access (OWA).  Typically the information you need is your username, our domain name of clinton, the name of the incoming/outgoing mail server - mail.clinton.edu and that we use a secure site.  If you need additional assistance, please feel free to contact the Technology Coordinator.      

Summary of Configuring your Phone:
Email Type:  Microsoft Exchange
Server Name: mail.clinton.edu
Domain: clinton
Username: your username
Password:  your password
Email Address: username@students.clinton.edu
SSL: click to check the box if asked  

What can I use for Word Processing for a mobile system (phone, tablet)? 
OfficeSuite Pro is software for mobile devices.  For more information, click here

Is there a discount for software and hardware because I am a student?
Students connected to Clinton Community College can purchase software and hardware through www.deals4edu.com (a Logicsoft site). Many of our students are using Microsoft Office 365 which you can find for a discounted price at the previously mentioned site.  To find more information concerning Microsoft Office 365, click here.