Commonly Asked Questions from our Faculty/Staff

How do I get a Network and Email Account?
What is my username?
What is my email address as a faculty/staff member?
How do I sign into the Webmail from off campus?
What are student email address and usernames?
How can I get a web page for my class?
How do I add software to my computer?
How do I request assistance from the IT Team?
My password worked and now it doesn't. What can I do?
What is the Knowledge Base?
How to check your "Page Feedback" as a Faculty/Staff Member?
What is a shared folder and how does it benefit my class?

1. How do I get a network and email account?
Located on the left side of the main IT website is a link labeled Employee Network Account Request Form.     This will allow you to request a network account specifying a password of your choice. An email account will be created at the same time.

2. What is my username?
Your username is created by using the first four letters of your last name, the first initial in your First Name, and the first initial in your Middle Name. For example, if my name was Happy Day Smith, my username would be smithd. Make sure to enter your username and password in lower case.

3. What is my email address if I am a faculty staff member?
Your email address is example@clinton.edu (where example is, use your username or completely spell out your first name, then type a period (.) and then spell your last name.

4. How do I sign into the Webmail from off campus?
Click on Webmail located underneath Fast Links from our homepage.   Under Faculty/Staff Webmail Access, click Log In. Enter your complete email address (firstname.lastname@clinton.edu) or clinton\username.

5. What are student email addresses and usernames?
Student email addresses are example@students.clinton.edu. Where example is use their student id which is the first four letters of their last name and last four of their social.

6. How can I get a web page for my class?
Click here to request web space be created. A work order will be generated to confirm your request. Currently we are using Microsoft FrontPage for our Faculty websites.

7. How do I add software to my computer?
Contact the Coordinator at 562-4261 or 261 if you are calling within the campus. You can email the Coordinator. A work order will be generated and a copy sent to you for your records.

8. How do I request assistance or information from the IT Team?
Your initial contact for any assistance you need from IT is the Coordinator. The Coordinator's role is to receive and prioritize all requests for assistance and assign them as a work order to the appropriate NIS staff member. Often times the Coordinator will complete the work order rather than assigning it to a staff member. This expedites request processing, allows for future development of tools, and provides information of future training requirements for the Faculty and Staff.

9. My password worked and now it doesn't. What can I do?
Use the Password Reset link to reset your password. You will need to know your current password in order to use this tool. If you have forgotten your password, contact Coordinator.

10. What is the Knowledge Base?
The Knowledge Base is an area located on the Networking and Information Site that allows you to see questions and answers to commonly asked computer questions. You can click the single categories, Microsoft Outlook for example, and only see questions pertaining to that software. Once you click on an individual category, you can Search to find the topic quickly. At the main Knowledge Base screen, scroll to the bottom of the page and you can post a question for the NIS Coordinator to answer!

11. How to check your "Page Feedback" as a Faculty/Staff member:
The “page feedback” tool gathers yes/no information about whether a particular page is helpful, as well as any comments users leave about that page. Here’s how to check what users are saying about the pages for which you’re responsible. On the Internet, enter www.clinton.edu/cas and press Enter.

Log in with your username and password.
Select the group whose "page feedback" information you would like to view. (Some people may have more than one group listed.)
Click on "Page Feedback".
At the top of the page you will see a summary of current, meaning "this week", and "all time" feedback. The detailed section provides the general comments and any detailed comment the user provided. The "Mark as Spam" is not currently operational.
At the bottom of the page is a link for "sitewide feedback". You may view feedback there page by page or export the information to Excel for additional sorting capabilities.

12. What is a shared folder and how does it benefit my class?
A shared folder, often called, "classfiles" is a folder that you can drop files into that your students can access during class or outside of class. They would access the file by:
    - Open My Computer on the desktop.
    - In the Address bar, type \\fp2\Classfiles-yourname and press the
      Enter key. The students could then access the files in your folder.