FAQ from our Students
- What is my username/password and how do I activate my account?
- What if I forgot my password or answer to the security question?
- How do I change my password?
- How do I log into Webmail?
- What is my email address?
- Can I print from laptop if I have a wireless connection?
- How do I save to my Network Space?
- How long will my files stay in my Webmail and Network Space?
- Where are the computer labs on campus?
- Is there a colored printer available for student use?
- How do I sign up for NYAlert, the State University of New York system, in partnership with the State Emergency Management Office, system wide alert messaging system?
- I can't afford Microsoft Office. Is there another option?
- How can I configure CCC email to my cell phone?
- What can I use for Word Processing for a mobile system (phone, tablet)?
What is my username/password and how do I activate my account?
Students can activate their accounts by clicking Student Portal from the home page and then click the Activate My Student Portal link. Follow the link to set a password and receive your new username. It is encouraged that you print the confirmation page for your reference. Your username will be your first name, middle initial and last name all together without spaces in lower case. For example, oliverwholmes if my name was Oliver Wendell Holmes. If you did not use a middle initial when you registered for CCC, your username will not have a middle initial.
Returning Students: Your Student Portal account is still active and you should be able to use. If you forgot your information, you will need to follow the steps described previously to Activate My Student Portal.
Email: Only currently enrolled students will have access to webmail and Office 365.
What is my password?
When activating your account, you selected a new password. If you forgot your password, please use the Forgot Password link located on the Student Portal Login Screen to reset your password.
What if I forgot my password or the answer to my Security Question?
Use the Forgot Password option on the Student Portal link and you will be aided in resetting your password. If you forgot the answer to your security question, you can contact the Registrar's Office at 562-4124 or Information Technology at 562-4261. If on campus, both offices are located in the George Moore Building. Registrar's Office is 130M and IT is 339M (right off the middle stairwell).
How can I change my password?
Students can only change their password by using the Change Password option in the Student Portal.
How do I log into Webmail?
Use the link within the Student Portal to access Webmail or go to https://portal.office.com For your Username, enter your complete email address. Your email address is firstname.lastname@example.org (where example is, use your username). Please remember that currently enrolled students have email through Clinton Community College. You will not have continued access to your email once you graduate or withdraw from our college. Please be sure to forward any email you want to save to a personal email account.
What is my email address?
A student email address is different from our faculty/staff. Your email address is email@example.com. Use your username instead of the word "example". Students receive 50MB limit in Microsoft's Cloud Service, Office 365.
Can I print from my laptop if I have a wireless connection?
Unfortunately you can not print from your laptop currently. You will need to save your document to a campus computer and print from one of our labs.
How do I save to my Network Space?
Students network is available via Office 365, OneDrive. OneDrive enables students to store 1 TB of file storage accessible anywhere with a network location. For help and training on Office 365: click https://support.office.com/en-US/learn/office365-for-business
How long will my emails stay in my Webmail and my files stay in Office 365?
Webmail and OneDrive files are available for registered students so once you graduate or are no longer a student, these will not be available to you. You will be able to transfer your Office 365 account to another institution if they participate in the program.
Where are the computer labs located on campus?
Moore (Main) Building: 307M, 314M, 437M, 446M
461M is an open lab for our students with 10 PCs and space for bringing your own device
Stafford Center Building: 120T & 308T
Above rooms have printers and are available when not in use.
Is there a color printer available for student use?
A color printer available for students is located in the Douglas Library (2nd floor Main building).
How do I sign up for NYAlert, State University of New York system, in partnership
with the State Emergency Management Office, system wide alert messaging system?
Click here to sign up for this service.
I can't afford Microsoft Office, what can I do?
All students registered at Clinton Community College have the ability to download Microsoft Office 365. This will enable students to download 5 copies of Microsoft Office 2013 on devices of their choice. Just login to your webmail and an install link is located right there! There is also the ability to use Office Web Apps. For instructions on using the programs, click here.
How can I configure CCC email to my cell phone?
Clinton Community Colleges uses Microsoft Exchange (Outlook) and our students access their emails by using Outlook Web Access (OWA). Typically the information you need is your username, our domain name of clinton, the name of the incoming/outgoing mail server - mail.clinton.edu and that we use a secure site. Apple products are easier to configure on campus than off. If you need additional assistance, please feel free to contact the Technology Coordinator.
Summary of Configuring your Phone:
Email Type: Microsoft Exchange
Email Address: firstname.lastname@example.org
Password: your password
Domain\Username: your Clinton email address
(Apple product: leave blank for Domain and enter your complete email address for
Username. This sometimes will work on non-Apple products as well.)
Server Name: outlook.office365.com
SSL: click to check the box if asked
What can I use for Word Processing for a mobile system (phone, tablet)?
Microsoft's Cloud Service, Office 365 will enable you to install the software to your phone, tablet, PC, MAC, or iPad.