Technical Assistance
If you have a technical problem while taking online courses, you'll need to decide who to contact.
| If you have this problem: | Contact: |
|---|---|
|
A problem with your computer (e.g. Dell, HP, Mac)? |
Contact technical support for the computer company. |
|
A problem connecting to the internet? |
Contact your internet service provider (e.g. Comcast, Primelink). |
|
A problem accessing your course? A problem viewing or submitting assignments to your course? |
LOCATION: Moore Bldg., 2nd Floor Room 221M Phone: 518-562-4366 STAFF: Dr. Karen Case Online Educational Services Coordinator |
|
A problem navigating inside your course, understanding instructions, finding assigned work, seeing your grades, etc.? |
Contact your professor within the course by using "Talk with the Professor." |