Frequently asked questions from Faculty/Staff/Adjuncts

The IT Department uses a work order system for all technology requests, except for emergencies. Simply email IT@clinton.edu to initiate a work order. This expedites request processing, allows for future development of tools , and provides information for future training requirements for the Faculty and Staff.

Use the Password Reset link located at the bottom of any Clinton Community College webpage. 

Passwords need to be changed every 90 days and must meet the password complexity guidelines that are noted on the Password Reset page.

The SUNY NY Alert System allows campuses to warn students, employees, visitors and parents of impending emergency and provide timely information to protect lives and minimize campus disruption.  To sign up for this service, go to https://alert.ny.gov/.

 

Email IT@clinton.edu and a work order will be generated and a copy sent to you for your records.

Software requests for academic rooms are typically viewed as project based, so please consider requesting this between semesters to allow plenty of time to meet your requirements. 

Faculty and Staff are afforded the opportunity to use Office 365 which enables access to your documents and software. This service provided by the college, provides the ability to download 4 copies of Microsoft Office to personal devices (PCs, tablets, phones, Apple products), as long as you are an employee of the college. Microsoft Access is not available on Chromebooks or Apple products currently. 

After logging into the Office 365 portal (office.com), a link is located in the upper right hand corner of the screen to allow downloading of software. 

We use Microsoft Exchange for our email system. Typically the information you need is your username, our domain name of clinton, and the name of the incoming/outgoing mail server of mail.clinton.edu. We use a secure site.

Office 365 Summary of Configuring your Phone:

Email Type: Microsoft Exchange

Email address: firstname.lastname@clinton.edu

Password: enter your password

Domain\Username: your Clinton email address. For Apply products, leave blank for the Domain and enter your complete email address for the username.

Server Name: outlook.office365.com

SSL: click to check the box.

If you need additional support, feel free to contact the Technology Coordinator at IT@clinton.edu or 562-4261.

All computer equipment and phone moves need to be coordinated with the IT Department. Simply email IT@clinton.edu  and a work order will be generated. If you are relocating to another room entirely, email the New Hire - Staff Relocation distribution list to initiate the relocation.

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